Privacy Policy

Simplen Billing LLC ("Simplen Billing," "we," "us," or "our") provides medical billing, medical coding, revenue cycle management (RCM), practice management, denial management, and digital marketing services to healthcare providers across the United States. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (simplenbilling.co), use our services, or otherwise interact with us.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

1 Information We Collect

a) Information You Provide to Us

• Name, email address, phone number, and practice/organization name submitted via our contact forms, "Book an Appointment" form, or career applications.
• Billing, coding, insurance, and claims-related information shared by healthcare providers as part of our Revenue Cycle Management and Practice Management services.
• Any information submitted through email correspondence with operation@simplenbilling.co.

b) Protected Health Information (PHI)

As a medical billing and RCM service provider, we may process Protected Health Information (PHI) on behalf of healthcare providers in connection with claims submission, coding, payment posting, denial management, and accounts receivable follow-up.

c) Automatically Collected Information

• IP address, browser type, device information, pages visited, and time spent on our website, collected via cookies and analytics tools such as Google Analytics.
• Log data collected by our hosting and security providers for site performance and fraud prevention.

d) Cookies

Our website uses cookies and similar tracking technologies to improve site functionality, remember preferences, and analyze traffic. You can disable cookies through your browser settings; note that some site features may not function properly without them.

2 How We Use Your Information

• Provide, operate, and improve our medical billing, coding, RCM, practice management, and digital marketing services.
• Respond to inquiries submitted through our contact or appointment forms.
• Process healthcare claims, payment posting, and denial management on behalf of contracted providers.
• Send service-related updates, appointment confirmations, and administrative communications.
• Analyze website usage to improve user experience.
• Comply with legal, regulatory, and contractual obligations, including HIPAA requirements.

3 How We Share Information

We may share information with:

• Clearinghouses, payers, and insurance companies — solely to process claims, verify eligibility, and manage reimbursements on behalf of the healthcare provider.
• Service providers/subcontractors (e.g., hosting, email, analytics) who assist in operating our website and services, bound by confidentiality obligations.
• Legal and regulatory authorities — where required by law, subpoena, or governmental request.
• Business transfers — in the event of a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

Any sharing of PHI is limited to what is permitted under HIPAA and any applicable Business Associate Agreement.

4 Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information and PHI, including:

• SSL/HTTPS encryption across our website.
• Access controls limiting data access to authorized personnel only.
• Regular monitoring for unauthorized access or data breaches.

In the event of a data breach affecting personal information or PHI, we will notify affected parties and take appropriate remedial steps in accordance with applicable law, including HIPAA breach notification requirements where relevant.

5 Data Retention

We retain personal information and PHI only as long as necessary to fulfill the purposes outlined in this policy, satisfy our contractual obligations to healthcare providers, and comply with legal, tax, and regulatory recordkeeping requirements, including HIPAA-mandated retention periods where applicable.

6 Your Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information (subject to legal and contractual retention obligations).
• Opt out of marketing communications at any time.
• Opt out of Google Analytics tracking via the Google Analytics Opt-out tool.

To exercise these rights, contact us at operation@simplenbilling.co.

7 Third-Party Links

Our website may contain links to third-party websites, including social media platforms (Facebook, LinkedIn, Instagram). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their respective privacy policies.

8 Children's Privacy

Our website and services are intended for healthcare providers and business use. We do not knowingly collect personal information from children under 13.

9 Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page will reflect the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.